Last updated: 17 October 2026 · AGA ESTATE PROPERTIES LTD, Company No. 16751772
These Terms and Conditions govern your use of the RelocateHub website (relocatehub.co.uk, “the Website”) and our accommodation services, operated by AGA Estate Properties Ltd (“the Company”, “we”, “us”, or “our”).
RelocateHub sources and arranges accommodation for businesses through our network of independent accommodation providers. Unless expressly stated otherwise, we do not own or directly manage the accommodation. Our service includes sourcing suitable options, arranging bookings, coordinating communication, and providing ongoing support throughout the stay.
After receiving your enquiry, we’ll present suitable accommodation options based on the information and requirements you provide.
All accommodation options and prices are subject to availability until the booking has been confirmed in writing by RelocateHub.
A booking is confirmed once:
Property-specific cancellation terms, payment terms and any important restrictions will be provided before the booking is confirmed.
The price quoted by RelocateHub is the total amount payable for the booking and the services described in your booking confirmation. Unless we tell you otherwise before booking, no separate RelocateHub service fee will be added to the quoted price.
All prices are stated inclusive or exclusive of VAT as specified in the relevant quotation, invoice or booking confirmation. VAT will be charged where applicable at the prevailing rate.
Late or missed payments may affect our ability to confirm, continue or extend a booking.
If payment is not received by the due date, RelocateHub reserves the right to suspend, terminate, delay commencement of, or refuse any extension of the booking.
Any dispute relating to an invoice must be raised in writing within 7 days of the invoice date. After that time, the invoice shall be deemed accepted unless there is a clear error.
Cancellation and amendment terms vary depending on the property, accommodation provider and booking.
Your specific cancellation terms will be provided before the booking is confirmed and will also be stated in your booking confirmation where applicable.
Once a booking has been confirmed, the cancellation terms applicable to that booking will apply.
Requests to change dates, guest numbers, accommodation or other booking details are subject to availability and may result in a change to the price or other booking terms.
Extensions are not guaranteed and should be requested as early as possible. We will always do our best to accommodate changes where availability allows.
Where a booking has been confirmed for a fixed period, the client may not shorten, terminate or reduce the agreed booking duration without providing a minimum of 14 days’ written notice to RelocateHub.
Where less than 14 days’ notice is provided, the client shall remain liable for accommodation charges during the applicable notice period unless otherwise agreed in writing by RelocateHub.
This provision applies regardless of whether the accommodation is vacated before the end of the agreed booking period.
The accommodation provider, property owner, managing agent, RelocateHub, or authorised contractors may enter the property for inspections, compliance checks, maintenance, repairs, viewings, safety works or emergencies.
Where reasonably practicable, advance notice will be provided. However, immediate access may be obtained without notice where required in an emergency or where there is an immediate risk to safety, property or security.
Any personal belongings left at the accommodation following departure may be stored for a reasonable period at the guest’s risk.
RelocateHub and/or the accommodation provider may charge reasonable storage, handling, packaging and delivery costs in connection with the return of any items.
Items not collected within a reasonable period may be disposed of, donated, recycled, or otherwise dealt with at the discretion of RelocateHub and/or the accommodation provider.
A security deposit may be required depending on the property and accommodation provider.
Where applicable, the deposit amount, payment arrangements and refund terms will be confirmed before the booking is finalised.
The deposit may be held by RelocateHub or by the accommodation provider, as specified in the booking information.
Deductions may be made for damage, missing items, excessive cleaning, breaches of property rules or other chargeable costs arising from the stay.
Any remaining deposit balance will be returned in accordance with the terms provided for the relevant property.
All guests must comply with the rules applicable to the property in which they are staying.
While specific requirements vary between properties, general requirements may include:
Any material property-specific restrictions or requirements will be provided before booking confirmation where applicable.
Full check-in information, access instructions and operational property rules will be provided before arrival.
Only named guests may occupy the accommodation unless otherwise agreed in writing.
Subletting, parties, events, illegal activity, nuisance behaviour, or use of the accommodation for any unlawful purpose is prohibited.
RelocateHub and/or the accommodation provider reserve the right to terminate a booking without refund where there is serious misconduct, illegal activity, significant damage, or behaviour causing disruption to neighbours, other occupants, or third parties.
No refund shall be due for unused nights unless otherwise agreed in writing.
Guests remaining in occupation beyond the agreed checkout time or booking period may incur additional accommodation charges, reasonable administrative costs, and any associated costs incurred by RelocateHub or the accommodation provider.
Accommodation arranged through RelocateHub is provided as temporary serviced accommodation under a licence to occupy.
No booking creates a tenancy, lease, exclusive possession, or landlord and tenant relationship between RelocateHub, the accommodation provider, the client, or any guest.
Guests acknowledge that the accommodation is provided solely for temporary occupation for the duration of the agreed booking period.
We commit to:
Where an issue relates to a property operated by an independent accommodation provider, we will liaise with the provider and use reasonable efforts to help achieve an appropriate resolution.
If a property becomes unavailable, uninhabitable or unsuitable for continued occupancy because of a serious issue, we will work with the accommodation provider and use reasonable efforts to identify an appropriate solution.
Where alternative accommodation is required:
Any refund, credit or additional amount relating to the original or replacement accommodation will be handled according to the circumstances of the issue, the applicable booking terms and any property-specific terms.
Nothing in these Terms limits any rights or liability that cannot lawfully be excluded.
The person making the booking confirms that they are authorised to act on behalf of and bind the company, organisation, or business making the reservation.
The client remains responsible for the conduct and actions of all guests occupying the accommodation under the booking.
The client shall be liable for any damage, missing items, excessive cleaning, smoking-related charges, lost keys, lock replacement costs, emergency call-out charges, or any other reasonable costs arising from the actions or omissions of its guests which are not covered by any security deposit.
You agree to:
Any issue relating to the accommodation must be reported to RelocateHub during the stay or as soon as reasonably practicable after discovery.
RelocateHub and the accommodation provider must be given a reasonable opportunity to investigate and resolve the issue before any claim for compensation, refund, reimbursement, or credit is considered.
Claims relating to issues that were not reported during the stay may be rejected where the failure to report prevented a reasonable opportunity to investigate or remedy the issue.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Subject to the above, RelocateHub will not be liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity or losses arising from circumstances outside our reasonable control.
Where accommodation is provided and managed by an independent accommodation provider, RelocateHub will use reasonable efforts to assist with issues relating to the property but does not control every action or omission of that provider.
Subject to applicable law, our total aggregate liability arising from a booking will not exceed the total amount paid or payable to RelocateHub in respect of that booking.
We recommend that businesses maintain appropriate insurance for their employees, contractors, belongings and business activities while travelling or staying away from home.
We collect and process personal information in accordance with our Privacy Policy and applicable data protection law.
Our Privacy Policy explains what information we collect, why we use it, the lawful bases we rely on, who we may share it with and your rights in relation to your personal information.
The client confirms that it has the necessary authority to provide guest information required for the purposes of the booking and accommodation arrangement.
The client further confirms that guests have been informed that their personal information may be shared with RelocateHub and the accommodation provider for legitimate booking, accommodation, compliance, safety, operational and support purposes in accordance with our Privacy Policy.
These Terms & Conditions and any dispute or claim arising from them are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction in relation to any dispute or claim arising from these Terms or a booking, subject to any mandatory legal requirements that apply.
Unless expressly stated otherwise, a person who is not a party to these Terms shall not have any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.
RelocateHub provides accommodation services primarily to businesses, organisations and persons arranging accommodation for business purposes.
These Terms are intended for bookings made wholly or mainly in connection with business, professional or work-related accommodation requirements.
We will not be responsible for delays or failure to perform our obligations where this results from circumstances outside our reasonable control.
This may include severe weather, fire, flooding, utility or internet failures, government action, transport disruption, industrial action, emergencies or other events that could not reasonably have been prevented.
Where such an event affects a booking, we will use reasonable efforts to keep you informed and assist with available solutions.
These Terms & Conditions, together with your booking confirmation, invoice and any property-specific terms provided in relation to your booking, form the agreement between you and RelocateHub for that booking.
Where a booking confirmation contains specific terms relating to pricing, payment, cancellation or the selected property, those specific booking terms will apply to that booking.
If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.
Any notice relating to a booking or these Terms must be given in writing and sent to the email address most recently provided by the relevant party.
Notices sent by email shall be deemed received on the day of transmission unless a delivery failure notification is received.
The version of these Terms in force on the date the booking is confirmed shall apply to that booking, unless otherwise agreed in writing by the parties.
When using the Website, you must not:
The Website’s design, text and branding belong to RelocateHub or its licensors and must not be copied for commercial use without our permission. Content you upload remains yours, but you allow us to use it to provide our services.
We aim to keep the Website available and working properly, but we cannot guarantee it will always be uninterrupted or error-free. We may update, change or suspend parts of it, for example for maintenance.
We may suspend or close an account that breaches these Terms, contains false information or is used to misuse the Website. You can ask us to close your account at any time. Confirmed bookings are dealt with under their booking terms.
RelocateHub is operated by AGA ESTATE PROPERTIES LTD, a company registered in England and Wales.
Company number: 16751772
Registered office: 26 Chorley New Road, Bolton, England, BL1 4AP
Contact email: [email protected]