Last updated: 17 October 2026 · AGA ESTATE PROPERTIES LTD, Company No. 16751772
These Terms and Conditions govern your use of the RelocateHub website (relocatehub.co.uk, “the Website”) as an accommodation partner, operated by AGA Estate Properties Ltd (“the Company”, “we”, “us”, or “our”).
These Terms apply to serviced accommodation operators, landlords and management companies working with RelocateHub.
By creating an account, adding a property or submitting an offer through the RelocateHub portal, you agree to these Terms.
RelocateHub connects accommodation providers with businesses, corporate teams, contractors, working professionals, employees working away from home, family relocations, insurance stays and other clients requiring self-catering accommodation across the UK.
You provide the accommodation, we bring the enquiries and manage the client relationship.
Nothing prevents you from advertising or booking your properties through your own channels or other platforms.
Please only add properties that you:
You must have full authority to offer the property for accommodation bookings.
Please do not upload properties sourced from another agent, sourcer, operator or third-party provider unless this has been specifically agreed with RelocateHub.
We may ask for reasonable evidence that you directly own, operate or manage a property, such as a live Airbnb or Booking.com listing.
We also check the information you give us against publicly available sources, including Companies House and public property listings, to confirm that a property is being offered by the operator who owns or manages it.
All property information must be accurate and up to date, including photographs, location, bedrooms, beds, bathrooms, occupancy, parking, facilities, rules and anything else that could materially affect a guest’s stay.
By adding a property to our network, you give RelocateHub permission to use the property information, photographs and marketing materials you provide to generate accommodation enquiries and bookings.
We may present or advertise your property:
Your property will be presented as part of the RelocateHub accommodation network.
We will never represent ourselves as the owner of your property.
You confirm that you have permission to use and share any photographs or materials you provide to us.
If you want us to stop marketing a property, just let us know.
When you submit an offer, please make sure the property is genuinely available for the dates offered.
Submitting an offer does not create a confirmed booking. The property remains subject to availability until RelocateHub confirms the booking with you in writing.
If availability changes before confirmation, please tell us immediately.
Once a booking is confirmed, you agree to keep the accommodation available for the agreed booking period.
The rate you submit through a RelocateHub enquiry should be the net accommodation rate you wish to receive.
Accommodation Partners are responsible for their own VAT obligations and for accounting for any VAT applicable to their net accommodation rate.
Where the Accommodation Partner is VAT registered, any applicable VAT should be clearly identified when submitting rates or invoices to RelocateHub.
RelocateHub will add its own markup when preparing the final accommodation price for the client. Our markup is added on top of your net rate and does not reduce the amount you have agreed to receive.
This allows us to provide the client with one clear rate covering their accommodation together with our service and ongoing support.
Please submit a rate you are happy to accept and clearly disclose any additional charges, such as cleaning, parking or pet fees, before the booking is confirmed.
Once your offer has been accepted and the booking confirmed, you agree to honour the agreed net rate for the entire confirmed booking period.
If the client requests an extension, we will contact you to confirm availability. Any proposed rate change must be agreed with RelocateHub before the extension is offered or confirmed.
The final rate quoted by RelocateHub to the client is our commercial arrangement with the client and may differ from your agreed net rate.
RelocateHub is responsible for invoicing and collecting payment from the client. The Accommodation Partner’s contractual relationship in respect of the accommodation booking is solely with RelocateHub and not with the client.
The Accommodation Partner acknowledges and agrees that RelocateHub contracts directly with the client in its own name and separately with the Accommodation Partner in relation to the accommodation booking and associated services. Once cleared funds are received, RelocateHub will arrange payment to you according to the payment terms agreed for the booking. The client will never pay you directly, and you must not request or accept payment from the client or their guests under any circumstances. All payment queries must be directed to RelocateHub.
Unless otherwise agreed in writing, payment will be made within 14 days of cleared client funds being received by RelocateHub.
Accommodation Partners must provide a valid invoice and any information reasonably required for payment processing.
Where a refund, credit note, chargeback, booking cancellation, guest compensation, or pricing adjustment applies, RelocateHub reserves the right to make a corresponding adjustment to amounts payable to the Accommodation Partner.
Clients introduced through RelocateHub remain RelocateHub commercial clients.
All commercial communication must be handled through RelocateHub.
Accommodation Partners must not independently contact clients or guests to discuss:
Where required, we will send a separate Non-Circumvention Agreement for signature before the relevant booking is confirmed or paid.
The restrictions in this section shall remain in force during the booking and for a period of 24 months following completion of the last booking involving the relevant client.
Properties should operate on a self check-in basis wherever possible. Meet-and-greet check-ins or other direct contact between the Accommodation Partner and the client or guests should only take place where agreed with RelocateHub in advance.
Direct communication may occasionally be necessary for genuine operational reasons such as urgent maintenance, emergency access, safety issues or a repair visit. In those situations, communication should remain limited to the issue being dealt with.
If a client or guest contacts you directly about pricing, an extension, another property or a future booking, please refer them back to RelocateHub.
All bookings, payments, extensions, repeat stays and future accommodation requirements resulting from a RelocateHub introduction must be arranged through RelocateHub.
Properties offered through our network must be clean, safe, functional and ready for guests on arrival.
This means the property should have:
The property should substantially match the description and photographs supplied to us.
Things occasionally go wrong – we understand that. What matters is that issues are communicated and dealt with promptly.
You are responsible for making sure each property meets the legal, safety and insurance requirements applicable to its use as serviced accommodation.
Where applicable, this may include:
You also confirm that any necessary permission to operate the property as serviced accommodation is in place where applicable.
Relevant documentation must remain valid throughout the booking.
Some corporate, insurance, relocation or project clients require compliance documents before approving accommodation. Where requested, you agree to provide current copies promptly and allow RelocateHub to share the relevant documents with the client for their compliance or booking approval.
The Accommodation Partner shall indemnify and keep indemnified RelocateHub against claims, losses, costs, damages, liabilities and expenses arising from the condition, operation, legal compliance, safety, licensing, insurance, or occupation of the property.
The Accommodation Partner confirms that all necessary ownership rights, mortgage permissions, lease permissions, planning permissions, licences, consents and approvals required to operate the property for the intended accommodation use are in place and will remain valid throughout the booking.
The Accommodation Partner remains responsible for the operation, maintenance and condition of the property.
RelocateHub will normally act as the main point of contact for the client and will contact you when an issue requires your attention.
Urgent problems affecting safety, heating, hot water, electricity, water, security, access or the guests’ ability to reasonably occupy the property should be treated as a priority.
Please keep us updated so we can keep the client informed.
If a property becomes unavailable, uninhabitable or unsuitable for continued occupancy, notify us immediately and work with us to find a practical solution.
Where possible, this may involve repairing the issue quickly, providing suitable alternative accommodation or assisting us while another option is arranged.
Any refund, credit or additional cost will be considered based on the circumstances and the agreed booking terms.
Once a booking is confirmed, we expect the accommodation to remain available for the agreed dates.
If you become unable to honour a confirmed booking, please tell us immediately so we can minimise disruption to the client.
Repeated cancellations, inaccurate availability or failure to honour confirmed bookings may result in removal from the RelocateHub network.
If guest damage, missing items or excessive cleaning needs to be claimed, please provide reasonable supporting evidence such as photographs, videos, cleaning reports or repair/replacement invoices.
Claims for guest damage, missing items, excessive cleaning or other charges must normally be submitted within 7 days of guest checkout together with reasonable supporting evidence.
Any security deposit or additional property charge must be disclosed before the booking is confirmed.
Client and guest information provided through RelocateHub should only be used for purposes connected with the relevant enquiry or booking.
It must not be used for unrelated marketing, direct solicitation or establishing a separate commercial relationship with the client.
Both RelocateHub and the Accommodation Partner should also keep confidential commercial information private, including:
Both parties agree to handle personal information in accordance with applicable data protection law.
RelocateHub manages the client relationship and coordinates accommodation enquiries, bookings and communication.
The Accommodation Partner remains responsible for the property itself, including its condition, operation, maintenance, safety and legal compliance.
Each party remains responsible for its own acts, omissions and contractual obligations. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
You can ask us to remove a property from the RelocateHub network at any time. We may also remove a property or operator account where there are repeated availability issues, inaccurate information, serious property or compliance concerns, failure to honour confirmed bookings or a serious breach of these Terms.
Any confirmed bookings already in place should continue to be honoured unless otherwise agreed.
Either party may terminate its participation in the RelocateHub network by giving not less than 14 days’ written notice.
Termination shall not affect any confirmed bookings already in place, which shall continue to be honoured unless otherwise agreed in writing.
Confidentiality obligations, data protection obligations, payment obligations, and non-circumvention provisions shall continue following termination in accordance with these Terms.
Upon termination, RelocateHub shall cease marketing the Accommodation Partner’s properties within a reasonable period. Any existing marketing materials, photographs, or property listings may remain live only to the extent necessary to fulfil existing confirmed bookings.
Any notice relating to these Terms, a booking or a property must be given in writing and sent to the email address most recently provided by the relevant party.
Notices sent by email shall be deemed received on the day of transmission unless a delivery failure notification is received.
RelocateHub’s aggregate liability to the Accommodation Partner shall not exceed the total amount paid by RelocateHub to the Accommodation Partner for the relevant booking.
If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.
Unless expressly stated otherwise, a person who is not a party to these Terms shall not have any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.
These Terms may be updated from time to time as our platform and network develop. Changes will not retrospectively alter an already confirmed booking unless agreed by both parties.
These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction in relation to any dispute arising from these Terms or any booking.
When using the Website, you must not:
The Website’s design, text and branding belong to RelocateHub or its licensors and must not be copied for commercial use without our permission. Content you upload remains yours, but you allow us to use it to provide our services (see section 3 for how we market your property).
We aim to keep the Website available and working properly, but we cannot guarantee it will always be uninterrupted or error-free. We may update, change or suspend parts of it, for example for maintenance.
We may suspend or close an account that breaches these Terms, contains false information or is used to misuse the Website. You can ask us to close your account at any time. Confirmed bookings are dealt with under their booking terms.
RelocateHub is operated by AGA ESTATE PROPERTIES LTD, a company registered in England and Wales.
Company number: 16751772
Registered office: 26 Chorley New Road, Bolton, England, BL1 4AP
Contact email: [email protected]